Document Services August 2024
Sworn translation pipeline for citizenship applications
Client: Private citizenship-services partner
Sector
Document Services
Date
August 2024
Services
Sworn translation, Apostille handling
The challenge
A citizenship-services partner needed a reliable workflow for applicants whose files required sworn translations of birth certificates, marriage certificates, and police clearance documents.
Our approach
Established a dedicated translator-reviewer workflow and a 48-hour SLA for standard document packages. Set up a secure document handover process for sensitive personal records.
The outcome
Active partner workflow since 2022, with repeat document packages and referrals across the same local network.