Legal

Privacy Policy

Last updated: 1 May 2026

This Privacy Policy explains how Orientspeak, operated by Digital Ice LLC ("we", "us", "our"), collects, uses, and protects your personal data when you use our website at orientspeak.com or engage our services.

1. Data we collect

We collect information you provide directly, including:

Contact information (name and email address)
Account credentials (email and hashed password)
Order and billing details
Content you submit for translation, transcription, or other services
Communications you send us

We also collect limited technical data automatically: IP address, browser type, pages visited, and referring URLs — used solely for site security and analytics.

2. How we use your data

To deliver the services you have ordered
To process payments and issue invoices
To communicate with you about your project or account
To send service-related notifications (never marketing without explicit consent)
To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes. We never use your submitted content to train AI models.

3. Data retention

Project files and source documents are retained for 30 days after project completion, then permanently deleted. Account data is retained while your account is active and for 12 months after you close it. You may request earlier deletion at any time.

4. Security

Files are transmitted over TLS-encrypted connections and handled by the team members or partner linguists assigned to your project. Team members and partner linguists are expected to treat client material as confidential.

5. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at info@orientspeak.com. We respond to all requests within 30 days.

6. Cookies

We use only functional cookies necessary for the site to work (session management, cart state). We do not use advertising or tracking cookies. No third-party analytics scripts are loaded without your consent.

7. Changes to this policy

If we make material changes, we'll notify registered users by email at least 14 days before the changes take effect. The current version is always available at this URL.

8. Contact

For any privacy-related questions: info@orientspeak.com
Digital Ice LLC
16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, United States